Terms & Conditions:

These terms and conditions govern all the provisions of Internet Services By NITRO Broadband.

The service is provided for decent and lawful purposes only and without any express or implied warranties save for those warranties implied or imposed by Indian Law.

The service is provided on an ' AS IS AND AVAILABLE' basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by NITRO Broadband or respective employees shall create a warranty. NITRO Broadband does not warrant that the service will be uninterrupted or error-free or that any information, software, or any other material accessible on the service is free of viruses, worms, trojans, or other harmful components.

Fair Usage Policy - Upon reaching the fair usage level, the plan speed would be rationalized as per tariff plan limits for the rest of the billing cycle. Please note that the speed would be set to normal at the start of the following billing cycle.

The customer acknowledges and agrees to pay non-refundable charges like installation charges, monthly or quarterly or half-yearly, or annual service charges whichever is applicable, and any other respective charges. The customer also agrees to pay all applicable statutory taxes relating to the use of the service.

NITRO Broadband will provide necessary assistance for the configuration and commissioning of Internet Connectivity at the service address of the customer during installation. NITRO Broadband will not be responsible for internal network configuration or internet setup or WiFi configuration on the customer end.

NITRO Broadband shall not be liable to refund any amount if the service is down or suspended or terminated or even the customer discontinued due to whatever may be the reason.

NITRO Broadband reserves the right to revise the charges, price list, and service packages from time to time at NITRO Broadband's own discretion, which will be binding on the customer.

NITRO Broadband will invoice the customer on a periodic basis and an invoice will be posted, couriered, e-mailed, or faxed to the customer and the customer must pay the respective charges within 05 days from the date of the Invoice.

All charges must be paid in full without any deduction, set-off, or withholding. If the customer does not pay the amount within the due date, the company will be entitled to charge interest @10% per month on the outstanding amount until the outstanding amount has been paid by the customer.

It will be the Customer's responsibility to enquire about the outstanding amount and in case of non-receipt of the bill, the Customer must contact NITRO Broadband and pay the amount due by the due date. NITRO Broadband reserves the right to withdraw/suspend/terminate the Service partially or fully in case of non-payment of an invoice by the due date.

Charges will be applicable if the customer intends to shift the connection internally or in any feasible area. In case the customer shifts from the service address to some other place or wants to discontinue the services for whatsoever may be reason, NITRO Broadband is neither responsible for the shifting of connectivity nor liable to refund any amount to the customer.

Customer should not reproduce, distribute, copy, download, or otherwise exploit any third party content which is protected by copyright or similar rights unless the customer owns or controls the relevant rights thereto or has obtained all the requisite licenses and approvals. Reproduction or distribution, publication, copying, downloading, or exploitation of any third-party content by the customer as aforesaid will hold the customer liable for infringement of copyright or other applicable laws.

The customer is required to ensure that objectionable or obscene messages or communication, which are inconsistent with the established laws of the country, are not generated/sent by the customer. The customer understands further that the internet contains unedited material, some of which is sexually explicit or pornographic material that may be offensive to some people. Customer access to such material will be at the customer's own risk. NITRO Broadband has no control over and accepts no responsibility whatsoever for such material.

The customer confirms and warrants that all the information supplied by the customer while registering for the service is true, complete, and accurate in all respects.

The customer is not allowed to resale the service and the right to access is subject to limits and restrictions established by NITRO Broadband from time to time.

The hardware and software used for installation, which is deployed at the customer's premise will be the property of NITRO Broadband.

The customer is required to fully comply with the provisions of the Indian Telegraph Act, 1885, and the Indian Telegraph Rules made there under and any amendments or replacements or replacements made thereto from time to time.

NITRO Broadband shall not be a party to any transaction including, without limitation, for goods, services, and/or third-party content between the third-party content provider, etc., and the Customer.

In no event shall NITRO Broadband or the employees be liable to anyone for any or any special, incidental, or consequential damage arising out of or in connection with the use of (or inability to use) the service, including, without limitation, damage resulting from or for loss whether direct or indirect of business revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any indirect or consequential loss whatsoever, non-deliveries, or service interruptions whether attributable to any negligent act or omission of NITRO Broadband or of its employees or otherwise, no guarantee of end-to-end bandwidth on the internet is made.

NITRO Broadband will put in its best efforts and strive to maintain the maximum possible uptime of the service. However, NITRO Broadband will not be responsible for actions beyond its control. The customer acknowledges and accepts that in the very nature of the service to be provided, there can be a number of factors affecting the provision of the service, and the company's obligation to provide the service shall be on a best endeavor basis.

The customer acknowledges and accepts that NITRO Broadband shall not be liable for any downtime in the service due to technical problems in the cable operator's network.

The customer acknowledges and accepts that NITRO Broadband can carry forward connections from the hardware deployed at their premises.

NITRO Broadband reserves the right to modify and amend this contract, the service, operating procedures, or any of its service fees, late charges, and prices and may discontinue or revise any or all other aspects of the service at NITRO Broadband's sole discretion.

If the customer commits a breach of any of the terms and or conditions of this contract including non-payment or late payment of any part of any invoice or if the customer's use of or action in connection with the use of the service is inappropriate, in NITRO Broadband's sole opinion, with the continued use of and/or subscription of the service, NITRO Broadband may at any time, at company's sole discretion and without prejudice to any other remedy available to it at law, either suspend customer's access to and use of the service until such breach is remedied or terminate this contract and customer's access to and use of the service immediately. Reinstatement of Service will require full payment of the outstanding balance and other charges plus an applicable initial sign-up fee. It shall be NITRO Broadband's sole discretion to allow such reinstatement of the Service in full or part.

NITRO Broadband may suspend the service during technical failures, network modification, or repair or testing of the service network.

NITRO Broadband reserves the right to partially or fully withdraw, suspend or terminate the service with or without notifying the customer in case the customer's payment instrument is returned for whatever reason by the customer's banker.

NITRO Broadband reserves the right to appoint any agency and authorize the agency to do verification of information provided by the customer and collect on NITRO Broadband's behalf. In case of any incorrect information found in the application form given by the customer, the company reserves the right to withdraw/suspend/terminate the service forthwith partially or fully without any notice in that regard.

If at any time, during the continuance of the service, the performance in whole or in part, of any obligation under it shall be prevented or delayed by reason of war, hostility, acts of the public enemy, civil commotion, sabotage, fire, flood, cyclone, earthquake, riots, bomb-blasts, explosion, epidemic, quarantine, restriction, strikes, lockout, compliance with regulations, orders or instructions of any central, state or municipal Government or agencies thereof or any other Acts of God, etc., the customer will not have any claim for damages against NITRO Broadband in respect of such non-performance or delay in performance of the service.

NITRO Broadband shall not be liable for any power failures, high voltage short circuits, or any other type of accidental damage.

NITRO Broadband shall not be liable to the customer in any manner whatsoever, for any delay or failure in providing the services, if the same is related or connected, directly or indirectly, to any reason that is beyond the control of the Company.

It is hereby informed that it is illegal to terminate/originate international voice calls on PSTN Network. Conferencing international voice Calls on PSTN Network is illegal.

It is hereby informed that VPN services are not being promoted/provided by NITRO Broadband, it will be illegal to use such service on NITRO Broadband services.